Warranty and repair services

Do your products come with a warranty?

Hilleberg tents and canopies provide a warranty against defects in materials and manufacturing processes. Any faults or defects in materials or manufacturing processes are covered by the product warranty, and repairs and new product replacements are provided.

If the damage is caused by improper use, accident, or normal wear and tear, including exposure to ultraviolet rays in the sun and sand and dust, the damage caused by the above reasons is not covered by the product warranty.

How do you repair your products?

If the product needs repair, please return the product to the original place of purchase.

If the product is damaged due to improper use, accident, or normal wear and tear, we will only charge the cost of the product. For hygiene reasons and to protect our maintenance equipment, tents must be clean and dry before being sent in for repair. We reserve the right to return dirty tents without any repairs.

Quotation description

	Taiwan company goods	Products from non-Taiwan companies
Testing fee (excluding shipping)	free	NT$300/time
Maintenance fee	free	NT$800/time
Repair material fee	Material cost	Material cost
Labor cost	50% off	original price
shipping cost	Positive logistics	Forward and reverse logistics

 

Company goods: tents sold by Taiwan's official agents Baiyue or Mabugu or their channels