Instructions for returns and exchanges
Q1. Is there a new product warranty?
All products provide a 7-day new product warranty service. If the new product is defective, please contact our customer service within seven days of receiving the product to replace it with a new product.
Q2. How long is the appreciation period of the product?
In accordance with the provisions of the Consumer Protection Law, online shopping consumers have the right to wait for seven days after the goods arrive. Please be sure to handle returns and exchanges within seven days after the goods arrive. Please be sure to contact the customer service center before returning the product. Our customer service staff will assist you with the return and exchange matters.
Q3. If the goods I receive are defective, how do I handle a return or exchange?
Please call our customer service center within 7 days of receiving the product and indicate the reason for the return. Send it back together with accessories, gifts, invoices, complete products and packaging cartons. We will replace it with a new one and refund the shipping cost.
Q4. The product is different from what I imagined. How to return it?
Please call our customer service center within 7 days of receiving the product, indicate the reason for return, and send it back together with accessories, gifts, invoices, complete products and packaging cartons (you must bear the return postage). Your money will be refunded within 7 working days.
Q5. Did I receive goods that were not what I ordered?
We are sorry for the inconvenience caused to you. Please contact our [Customer Service Center] and inform us of your order number. We will replace the product for you as soon as possible.
Q6. How long does it take to complete a refund?
If you paid by ATM transfer, we will refund your money by bank transfer within 7 working days of receiving the returned goods. The account to which the money is transferred must be the account opened in the name of the orderer.
If you paid with a credit card, we must wait until the credit card company records the payment at the end of the month before we can refund the money to you. This payment will be refunded directly to your credit card account.
Q7. Can I still handle returns and exchanges if the invoice is lost?
Returns or exchanges will not be possible if the invoice is lost, so please be sure to keep your shopping invoice.
Q8. I received an invoice, but what should I do if there is an error or omission in the compilation?
Please send the original invoice back to our company before the end of the month for replacement invoice, and please clearly indicate the editor and header you want to issue.
All products provide a 7-day new product warranty service. If the new product is defective, please contact our customer service within seven days of receiving the product to replace it with a new product.
Q2. How long is the appreciation period of the product?
In accordance with the provisions of the Consumer Protection Law, online shopping consumers have the right to wait for seven days after the goods arrive. Please be sure to handle returns and exchanges within seven days after the goods arrive. Please be sure to contact the customer service center before returning the product. Our customer service staff will assist you with the return and exchange matters.
Q3. If the goods I receive are defective, how do I handle a return or exchange?
Please call our customer service center within 7 days of receiving the product and indicate the reason for the return. Send it back together with accessories, gifts, invoices, complete products and packaging cartons. We will replace it with a new one and refund the shipping cost.
Q4. The product is different from what I imagined. How to return it?
Please call our customer service center within 7 days of receiving the product, indicate the reason for return, and send it back together with accessories, gifts, invoices, complete products and packaging cartons (you must bear the return postage). Your money will be refunded within 7 working days.
Q5. Did I receive goods that were not what I ordered?
We are sorry for the inconvenience caused to you. Please contact our [Customer Service Center] and inform us of your order number. We will replace the product for you as soon as possible.
Q6. How long does it take to complete a refund?
If you paid by ATM transfer, we will refund your money by bank transfer within 7 working days of receiving the returned goods. The account to which the money is transferred must be the account opened in the name of the orderer.
If you paid with a credit card, we must wait until the credit card company records the payment at the end of the month before we can refund the money to you. This payment will be refunded directly to your credit card account.
Q7. Can I still handle returns and exchanges if the invoice is lost?
Returns or exchanges will not be possible if the invoice is lost, so please be sure to keep your shopping invoice.
Q8. I received an invoice, but what should I do if there is an error or omission in the compilation?
Please send the original invoice back to our company before the end of the month for replacement invoice, and please clearly indicate the editor and header you want to issue.