Website Terms of Use

1. Cognition and acceptance

The Hilleberg Taiwan website (https://hilleberg.tw, hereinafter referred to as "this website") is a website operated by Mabugu Outdoor Co., Ltd. (hereinafter referred to as "the company"), in accordance with the terms of use of this website and other relevant regulations or announcements Provide user-related services. Please read the following terms carefully before using this website. If you use this website, it means that you have fully read, understood and agreed to accept the terms of use of this website. If you do not agree with any part of the terms of use of this website, please do not use this website. .

2. The right to change the terms of use of this website

The Company reserves the right to change, modify, add or delete the terms of use of this website at any time. Users should regularly review changes to the terms of use of this website. If you continue to use this website after changes to the terms of use of this website, you will be deemed to have accepted the changes to the terms of use of this website.

3.Account and password

3.1.
Please properly protect the account and password created on this website (including but not limited to: not leaking the account and password to a third party, not sharing the account and password with others, logging out of the account immediately after use, etc.) and do not use the same account as on other websites. password, and change your password frequently to maintain the security of your account.
3.2.
You declare and guarantee that the information you fill in on this website is correct and complete. If there are any falsehoods, omissions, or the creation of multiple accounts (such as using similar, related, sorted, serial numbers, or accounts named with specific rules) ) or suspected of the above situation, Hilleberg Taiwan will have the right to require you to complete identity/information verification in any way, and has the right to suspend, terminate and delete your account, and seek compensation for the damage caused by you.
3.3.
Users are not allowed to use this website in a manner that violates the law or these Internet User Terms. If there is any violation, the company has the right to suspend or terminate your account and seek compensation for the damage caused by you.

4.Personal data protection

4.1.
When you use this website to conduct transactions or use other services provided by this website, the company will treat it as a service, ask you to provide the necessary personal information, and process and use your personal information within the scope of that specific purpose. The Company will abide by the provisions of relevant laws and regulations on the protection of personal data. This website will not use personal data for other purposes except with your written consent or in accordance with the terms of use of this website or legal regulations.
4.2.
Our company may provide your personal information to third parties under the following circumstances:
4.2.1.
In accordance with laws, orders or requests from judicial authorities or other authorities with the power to investigate
4.2.2.
To safeguard the rights and interests of other users or third parties
4.2.3.
In order to maintain the normal operation of this website
4.2.4.
To provide necessary information on the financial flow, logistics or other third parties generated by the company's sales of goods or services.
4.2.5.
The user has violated laws, orders or the terms of use of this website.

5. Transaction Notes

5.1.
The number of products provided on this website is limited. Please complete the checkout process as soon as possible after completing the purchase. Putting it in the shopping cart does not mean that you have purchased the product. If other users complete the checkout process before you Complete the checkout process first. The system will notify you that the item is sold out. Please remove it from the shopping cart.
5.2.
After you complete the checkout process, the company's system will automatically send a notification letter to notify you of receipt of your order information. This notification letter does not mean that the contract between the two parties has been established. The company still reserves the right to accept the order.
5.3. Instructions for returns and exchanges
5.3.1.
The seven-day appreciation period is not applicable to personalized customized products: In accordance with Article 19 of the Consumer Protection Act and the "Guidelines for the Use of Reasonable Exceptions to the Right to Cancellate Communications Transactions" promulgated by the Executive Yuan, the seven-day appreciation period is not applicable to customized products (hesitation) Period) regulations, no returns, refunds or exchanges are allowed due to dislike of the design or other reasons, please choose carefully.
5.3.2.
Return rules for general merchandise: You may return the merchandise unconditionally within seven days after receiving the merchandise, provided that the merchandise remains in new condition and the packaging is complete.
5.3.2.1.
In accordance with consumer protection regulations, the goods are entitled to a seven-day hesitation period upon arrival (note! The hesitation period is not a trial period)
5.3.2.2.
Returned goods must be in brand new condition (unused) and fully packaged. Please do not miss any accessories, otherwise the return rights will be affected.

5.3.3.
Return and exchange process: If you have any need to return or exchange goods, send the wrong goods, or the goods are damaged or scratched due to non-human factors after receiving the goods, please fill in the form as soon as possible within the seven-day appreciation period (calculated from the next day after picking up the goods) Inform our customer service staff via the customer service form, and we will confirm with you the reasons for product return/exchange/defect identification and assist you as soon as possible.


5.4. Notes on returns and exchanges:
5.4.1.
Please use post office or home delivery for returns or exchanges. We will not be responsible for other shipping methods that exceed the freight.
5.4.2.
Products that are faulty, damaged, abraded, abraded, scratched, dirty, have damaged and incomplete packaging due to human factors caused by improper use and disassembly by consumers, or if the invoice and accessories are missing, will not be accepted.
5.4.3.
Please return or exchange the goods within seven days after signing for them. Failure to do so will result in non-refundable products.
5.4.4.
The original order was purchased using a discount code, and the discount code will not be restored after the return.
5.4.5.
If the order has additional requirements for the issuance of a paper invoice/unified invoice, the invoice must be sent back together with the returned or exchanged goods.
5.4.6
[Refund Instructions] In order to speed up the process, refunds will be refunded directly.
5.4.6.1.
Credit card payment:
If you pay with a credit card, your money will be refunded to the credit card account that was originally used for payment. The refund details will be attached with the next bill (the refund process takes about 7 working days, because the operating hours of each bank are different, if you If you have any other questions, we recommend that you contact your card-issuing bank directly.
5.4.6.2.
Black Cat Home Delivery/Supermarket Cash on Delivery:
To use Black Cat home delivery/supermarket cash on delivery method, you need to provide your remittance information [account name, bank account name]
Bank, bank branch, account number, *the above information is essential].
5.4.6.3.
How to provide remittance information:
5.4.6.3.1.
Photocopy the cover of the deposit book and send it back together with the returned or exchanged product
5.4.6.3.2.
Take a photo of the book cover directly and attach the file with the question form (letter)
5.4.6.3.3.
The above remittance information is provided by one of the methods so that we can refund the amount to you (excluding the original cash on delivery freight). Bank transfer takes 14 working days (depending on the working days of each bank).

6.Intellectual property rights
All content used on this website, including but not limited to text descriptions, works, pictures, photos, images, files, materials, information, website structure, website screen arrangement, and web design, all have intellectual property rights owned by the Company in accordance with the law. No one is allowed to use, modify, reproduce, publicly broadcast, adapt, distribute, publish, publicly publish, perform restoration projects or other acts that infringe on intellectual property rights without the consent of the Company. If you want to use the content of this website, please obtain the company's prior written consent or authorization, indicate the source of the information, and ensure the integrity of the information. Any distortion, addition, or deletion is not allowed.

7. Links to third-party websites
Links from this website to other third-party websites are provided solely for the convenience of users. The linked websites are not controlled by the Company, and the Company does not endorse or assume any responsibility for their content, nor does the terms of use of this website apply. Users must independently judge whether the third-party website adequately protects your rights and interests before using it.

8. Disclaimer

The company is not responsible for any direct or indirect damage caused by the user due to the following circumstances:

8.1.
The service is stopped or interrupted when the company migrates, replaces or maintains the system equipment related to this website.
8.2.
The service will not be stopped or interrupted due to any reasons that are not attributable to the Company.
8.3.
This website has been affected by external forces, causing the information to be displayed incorrectly, or has been forged, tampered with, deleted or retrieved, resulting in the inability to function properly.
8.4.
Natural disasters or other force majeure cause the service of this website to be stopped or interrupted.
8.5.
If the user violates any government laws or these terms of use, the company will stop or interrupt the service.
8.6.
Other situations where the Company deems it necessary to suspend or interrupt services.

8.7.
If the price on this website is incorrect because the product is no longer in stock (the product will no longer be replenished), or due to system abnormalities or other factors, Hilleberg Taiwan officially has the right to refuse to accept the order even if the order has been established. Order and shipping rights, if you have paid for the product, we will refund you in full, which means we will no longer bear any further responsibility to you.

8.8.
In no event shall our company, this website, Hilleberg brand related companies or their agents and suppliers be liable for any indirect, incidental, consequential, special or punitive damages, such as:

Damage to the product itself due to use, or damage to any third-party products used with the product.
Any loss of data, property damage, or any business loss, profit loss, etc. related to you, caused directly or indirectly by the product.
Damage caused to the product itself or any third-party products used together with the product when you install or disassemble the product.
8.9.
Hilleberg's total liability shall be limited to the amount paid by you for the products.
Unless otherwise expressly agreed, Hilleberg makes no warranty, express or implied, of any kind regarding merchantability, fitness for a particular purpose, design, condition, quality or product performance. Furthermore, Hilleberg is not responsible for any damages of any kind, incidental damages, or resulting loss of profits or interests arising from the purchase or use of the products.
Hilleberg reserves the right to waive warranty coverage under certain circumstances, including but not limited to warranties by authorized or unauthorized sellers or dealers or suppliers of non-genuine or counterfeit Hilleberg products.
If the product has any non-existing defects, including installation failure, personal behavior or product damage caused by the user's use, the seven-day appreciation period and the warranty of some designated products will not be applicable.
8.10.
Please read the instructions carefully before using the product. If the product is not used or operated in accordance with the official instructions, resulting in damage to the product or a major accident, Hilleberg will not guarantee it and will not be responsible for related maintenance, compensation and legal liability.
8.11.
If the price on this website is incorrect because the product is no longer in stock (the product will no longer be replenished), or due to system abnormalities or other factors, we still have the right to refuse to accept the order even if the order has been established. Shipping, if you have already paid for the product, we will refund you in full, i.e. we will have no further responsibility to you.

9. User breach of contract
9.1. The user violates the terms of use of this website, laws (including but not limited to: civil law, criminal law, copyright law, trademark law, patent law and other laws) or fails to pick up the goods at the user's designated store within the notification period without any reason or fails to complete the If the collection of cash on delivery exceeds a certain number of times, causing losses to the company or any other third party, the user agrees to bear the liability for damages caused thereby.

10. Validity of Terms of Use
If all or part of any provision of these website terms of use is invalid, it will not affect the validity of other agreements.

11. Governing law and competent court
The interpretation and application of the terms of use of this website shall be governed by the laws of the Republic of China, and the Kaohsiung District Court of Taiwan shall be the court of first instance.